Returns and Exchanges Policy
At Citrine Tangerine, we strive to provide high-quality products and excellent customer service.
Please take a moment to review our returns and exchanges policy.

No Returns

All sales are final. We do not accept returns on any products. Please ensure that you review your order carefully before making a purchase.

Exchanges
We understand that sometimes you may need to exchange an item. Exchanges are accepted on a case-by-case basis and are subject to the following conditions:

• The item must be in its original, unused condition.
• The exchange request must be made within 5 days of the purchase date.
  
• Proof of purchase is required for all exchange requests.

To request an exchange, please contact our customer service team at [email protected] with your order number and details of the item you wish to exchange. Our team will review your request and provide further instructions.

Contact Us

If you have any questions or need further assistance, please don't hesitate to contact us at [email protected].

Thank you for shopping with Citrine Tangerine!

Shipping Policy
At Citrine Tangerine, we aim to deliver your order as quickly and efficiently as possible. Please review our shipping policy for details on our shipping processes.
Processing Time

• All orders are processed within 3 business days (Excluding holidays) after receiving your order confirmation email.
  
• You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout. Unless shipping is included.
  
• Delivery times may vary depending on your location and the shipping method selected.

Domestic Shipping

• We offer Standard & Expedited shipping  within the US.
  
• Estimated delivery times are 5 to 10 business days for standard shipping and 3 to 5 business days for expedited shipping.
  

International Shipping

• We offer international shipping to any country but prior arrangements must be made. Please contact us directly about international orders. We will be happy to accommodate your needs.
  
• Delivery times for international orders may vary based on destination and customs processing.

Order Tracking

• Once your order has shipped, you will receive a tracking number via email to track your shipment.

Shipping Issues

• If your order is delayed, lost, or damaged during shipping, please contact us at [email protected] for assistance. We will work with the shipping carrier to resolve the issue as quickly as possible.
  

Contact Us
If you have any questions or need further assistance, please don't hesitate to contact us at [email protected].
Thank you for shopping with Citrine Tangerine!